Announcement    Hello and welcome! ✅ YES, YES, YES, we can save you money ✅ www.RedRockYarns.com is where we refund 10% on the listed sale price. YES, it's POWERED BY ETSY and although it looks different by design, you still get our same selection of items, speedy shipping, Etsy buyer protection AND a 10% refund adjustment on our already pretty good prices! The checkout cart goes through Etsy so make sure you start and end at www.redrockyarns.com and we'll do the rest by manually submitting a 10% refund adjustment from our end after you submit your order.

Now for some of the nitty gritty stuff which applies to all Etsy shops (yarnshop4u.etsy.com, yarnshop4u.com, and redrockyarns.com) ...
【 GENUINE / NEW PRODUCTS】 We purchase directly from manufacturers and distributors. Brand new! No "seconds"! No counterfeits!
【WE RECYCLING AS MUCH AS WE CAN】 Yarn is shipped in plastic! Notions are usually wrapped in scraps of cardboard and we often reuse inventory boxes and the plastic bags yarn comes in from the manufacturer. Please let us know prior If you are sensitive to recycled packaging. For safe travels; unfortunately plastic is a necessity, but we do try to reuse and reduce as much as possible!
【 OUR ENVIRONMENT】 No smoke, no pets, no funky smells.
【 YOUR SHIPPING ADDRESS NEEDS TO BE CORRECT 】We ship to the address YOU provide when you make the purchase; buyer/seller protection for "lost" packages is only valid to the address you provide. As of 8/1/22 orders with a change of address request must be cancelled to allow you the opportunity to reorder with the correct address. We don't know where you live; addresses are not auto-corrected. Your USA address must follow USPS shipping formats. Returned packages will be refunded the item cost paid and associated tax only; original shipping is non-refundable. The items will be returned to stock and made available to be purchased.
【 DEALS & SALES】 1st off, Please take advantage of the 10% refund we offer at www.redrockyarns.com - this will help reduce your total price and YES, shipping is getting higher and higher so this is a great way to offset shipping costs! At either shop, you can use the search box and enter keywords; my favorites keywords are BULK BUY, 2 PACK, 3 PACK, 6 PACK, CLEARANCE, SALE, OOPS, DESTASH. Some items are "On Sale" with the original price crossed off (you can get 10% refunds even on sale items when you buy at RedRockYarns.com too!) Destash and Clearance items are not returnable. We run some items at 10% in the ON SALE category forever since we got it at for less than usual like manufacturer's excess supplies or discontinued items; there's nothing wrong with them just excess or discontinued that we got a deal on :) If you see a 6 pack of one color (like sock yarn or Lily) and would like a different 6 pack of another color that we don't have listed as such just message us and we'll happily swap one color for all of another color; sorry no combo colors to make a s 6 pack.
【 COMBINED SHIPPING (we do not have free shipping) & 100+ ITEMS IN CART 】 Shipping is automatically combined in your cart; add the items you want to the cart and from there you can adjust how many you want. Shipping can get high due to the size, weight and distance; Etsy calculators can be off and since yarn is squishy and not square-edged but we might be able to help! Don't forget to buy at our www.redrockyarns.com for 10% back. For questions specifically about the shipping, please contact us with a screenshot of your cart and your zip and we'll see what we can do. Due to keeping our prices low and not rolling shipping costs into the cost of our items, we do not have free shipping - shipping totals over $35 rarely happen for moderate size orders. Sometimes setting up a reserved listing for you will be the tipping point between really high and reasonable shipping fees since Etsy does charge 20 cents per item ordered! We have the most flexibility at https://www.RedRockYarns.com in saving you money!
【 OVER 100 ITEMS IN CART?】If you have over 100 items in your cart, Etsy won't allow you to check out and a message pops up saying to contact the seller as if it's something we did; nope, it's an Etsy glitch. The simplest work around is to place 2 orders; 1 for 99 items and the other for the excess and message us to combine them since it was over 100 items. We'd love for you to buy that much :)
【 OVER $250?】Well, this is something new. Etsy is not providing seller protection for orders over $250!! If your package is stolen we cannot recoup the cost. Orders over $250 are subject to be cancelled and we will send you 2 or more custom listing to purchase for those items instead of just one really big and expensive one. We don't like this, but it's Etsy's sandbox!
【PARCEL SELECT, SERVICE UPGRADES, DELIVERY DELAYS & SLOW TRANSIT REFUNDS】 If you want speedier more reliable shipping; do not pick the cheapest Parcel Select Service or Ground Advantage - it's usually ok, but sometimes it's VERY slow. If you believe your package is "lost" you will need to file a claim with Etsy. We can ship via UPS and are happy to assist BEFORE you place an order. We can only cancel an order *before* it ships; refunds for delayed delivery are not refunded through this shop, but you can open a claim through Etsy. 99%+ of shipments arrive on time or close. The Christmas season is taxing on the delivery companies so please allow extra time and shipments to Canada must pass through customs and which can cause a delay.
【 INCORRECT ITEM?】Like dropping a stitch, errors can happen. If there's a problem with your order please contact us through Etsy not via email and we'll respond ASAP! While we often do see buyer reviews, leaving a sub-5 star review is not how you should contact us with an issue since we might not see it.
【 DELIVERY NOT RECEIVED?】 If your package is indicating it was delivered but you didn't get it, please wait a day or 2 as they often show up after scanned as delivered. If you never get it, it may have been stolen which is a police and USPS federal matter; for privacy reasons and because we do not have the authority to investigate what happens at the delivery point we cannot be involved in discovery of where the package might be. Also, as of 8/1/2022 Etsy handles all claims for non-delivery through Etsy. We always ship on time, but the post office can sometimes take longer than their ETA to deliver or a very, very low percentage do get lost. https://help.etsy.com/hc/en-us/articles/5745586898199-How-to-Open-a-Case Etsy does not hold sellers responsible for postal delays and delivery issues so if you don't have any success with the post office, I'm sure Etsy will happy to help!
【 RETURNS 】If you need to return an item please contact us FIRST. We do leave the shop for vacations and long weekend so communication that a return is coming is not only a must for us, but in line with Etsy Terms of Use. Returns made without first contact, unauthorized returns, and items received that can't be resold (a "pack" sale return as less than a pack, pet hair, smoke, household fragrance smells, smells from the return packaging that seeped into the yarn, rewound, dirty, ripped label, etc.) will not be refunded. PLEASE OPEN YARN PACKAGES WITH CARE - Damage by scissors when opening is not covered; if the package bag is tight, poke a whole and make it bigger by using your fingers so you can see into the bag. The poly mailers are relatively easy to rip open once you make a whole in the bag; all yarn is in it's own plastic inside the poly mailer. If you need advice on how to open a package, please contact us.
【 IN-PERSON PICK UP】 We don't have a storefront and for scheduling reasons, we do not arrange pickups/meets.

If you have any questions not touched on here or need a more specific answer for a unique situation, please hit the contact button; we respond pretty fast!

Thanks for stopping by!
Marlene & Dave